Librarian as Consultant ANLTC

ANLTC Course
Friday 17 April, 2009
Limerick

This practical one-day event for librarians aims to develop skills and confidence in promoting the library’s services and resources from the customer
perspective. Respect sometimes comes naturally but mainly comes as a result
of making sure you are noticed at the level of a consultant rather than simply responding to a series of information requests. Tools and techniques to encourage respect will be covered, along with ways of capturing the time spent on consultancy and ideas for product branding to user segments, such that customers are aware of the library’s role in resource provision.

Note: The course is limited to 16 participants. Closing date for registration is Thursday 9th April 2009

Programme Application Form